Refund policy

At LM Beauty Care, customer satisfaction is our top priority. While we do not accept general returns or exchanges, we want to ensure you receive your products in perfect condition.

Damaged or Defective Products

  • If your product arrives damaged or defective, you must notify us within 24 hours of receiving the order.

  • You can contact us by:

  • Please provide your order number along with clear photos or videos showing the damage.

Replacement Process

  • Once our support team verifies the damage, we will issue a replacement product at no additional cost.

  • Replacements will be shipped out promptly using our standard shipping method.

  • Please note: We do not issue refunds—only replacements for verified damaged items.

Non-Returnable Items

  • Products that are not damaged, defective, or incorrect are not eligible for return or exchange.

  • Shipping costs are non-refundable.

Contact Us

If you experience any issues with your order, please reach out within 24 hours:

📞 Phone: +1 (407) 250-2110
📧 Email: info@imbeautycare.com
📍 Address: 228 Park Ave S, Num 907690, New York, NY 10003, United States