FAQS

1. Where do you ship?
We currently ship to all states within the United States.

2. How long does shipping take?
Orders are processed within 1–2 business days (Mon–Sat). Delivery usually takes 3–9 business days, depending on your location.

3. How much does shipping cost?
We offer Free Standard Shipping on all U.S. orders.

4. How can I track my order?
Once your order ships, you’ll receive an email with a tracking number and instructions. Tracking updates may take up to 24 hours after shipment.

5. What payment methods do you accept?
We accept Visa, MasterCard, American Express, Maestro, PayPal, Apple Pay, Google Pay, and Shop Pay.

6. Is my payment secure?
Yes! All transactions are processed through a 256-bit encrypted payment gateway. We do not store your card details on our servers.

7. Do you accept returns?
We do not accept general returns. However, if your product arrives damaged or defective, please contact us within 24 hours of receiving your order.

8. What happens if my product is damaged?
If your item is damaged, send us an email at info@imbeautycare.com or message us via Live Chat on our website within 24 hours. Provide your order number and clear photos/videos of the damage. Once verified, we will replace the product free of charge.

9. Can I cancel or change my order?
If you need to cancel or modify your order, please contact us immediately at info@imbeautycare.com. If your order has already shipped, we may not be able to make changes.

10. How can I contact customer support?
You can reach us anytime:
📞 Phone: +1 (631) 891-8748
📧 Email: info@imbeautycare.com
📍 Address: 228 Park Ave S, Num 907690, New York, NY 10003, United States